Refunds and cancellation

Handlebook Core costs $9.99 per month, billed on a calendar month. Each active phone number is a separate $9.99 per 30 days add-on. Existing numbers keep their original calendar-monthly or legacy 30-day renewal terms, and new numbers require active Core. Number add-ons are billed separately and keep renewing if Core ends until you turn their renewal off. Private-beta accounts that existed before Core launched have Core included at no charge until notified otherwise. Prices are shown before you confirm any payment.

Cancelling Core takes effect at the end of the paid month. Core is not automatically refunded or prorated. If a Core payment fails, paid actions continue for a 3-day grace period and then pause until payment is fixed.

Turning off renewal takes effect at the end of the current billing period. The service, including any phone number, stays available until then. Before a number is released, you should replace it on every connected social account.

If a phone number cannot be provisioned after payment, or you are charged twice for the same request, that payment should be refunded. Service that was activated is not automatically prorated or refunded when you cancel early.

Phone and email providers and social platforms decide whether to accept a number or address and whether to deliver messages. Handlebook cannot guarantee acceptance or delivery, and a platform rejecting a number is not by itself grounds for a refund.